Hacienda del Sol II

VACATION RENTAL AGREEMENT

Policy Disclosure

 

ACCEPTANCE: A signed vacation rental agreement (VRA) will be required within 24 hours of making your reservation.  By occupancy and use of the property, you and your guests agree to all rules and policies of the property.

 

ARRIVAL & DEPARTURE TIME: Check-in: After 3:00 P.M. Check-out: 10:00 A.M. For your convenience you will be able to check in directly at the unit. Each unit has an electronic lock on the entry door. The code will be emailed to you once your final payment has been received. Tenant will be charged for an additional day if not checked out by 10:00 A.M.

 

AVAILABILITY: If for any reason the premises become unavailable, we reserve the right to assign you another unit or cancel reservation and guest hereby waives all claims against management, agent, and owners.

 

CANCELLATION / MODIFICATION: Cancellations or modifications of reservations will result in forfeiture of the deposit if cancelled or modified within 60 days of arrival. The forfeiture of the deposit may be waived if the unit is re-rented at the same rate and terms of your original reservation. All notices of cancellation must be in writing. ALL cancellations are subject to a $25.00 administrative fee. Final payments are non-refundable.

 

CLEANING CHARGES: Additional charges may apply upon departure: The housekeepers have a limited amount of time to get the unit ready for the next guest, and we ask that you wash most towels the night before checkout. Cost per load of laundry left for cleaning service over and above 2 loads is $10.00 (with the exception of the 3-bedroom units which are allowed up to 3 loads). Removal of trash from unit is $10.00. Dirty dishes that were not run through dishwasher is $10.00. Excessively dirty unit is $25.00.

 

DAMAGE DEPOSIT: A $300 damage deposit is required on all reservations unless waived by management. If waived, guest authorizes management to charge credit card used to pay for reservation for damages and other cleaning charges up to $300. If collected in advance, the damage deposit less any other charges will be refunded by check through USPS within 14 days of departure. If damages or loss exceed damage deposit, you are liable for all charges in excess of deposit

 

INDEMNIFICATION: Tenant shall indemnify and hold harmless management, agent, and owners from or against any and all liabilities, claims, expenses, fees, loss of use, and any actions of any kind arising out of tenants’ use and occupancy.

 

INTERNET, CABLE and/or PHONE SERVICE: We do not provide internet support or guarantee service or speeds. Contact Spectrum, the service provider for internet or cable issues. If the unit phone is not working, contact Agent.

KEYS: All keys shall be returned to Hacienda del Sol II. There is a locksmith charge of $75 for each key not returned at time of departure. There is a charge of $50 to open a unit if tenant is locked out after business hours. If management is not available, tenant may contact a locksmith and will be responsible for all costs incurred.

 

LIABILITY: Tenant accepts liability for their guests’ actions and all damages caused to the premises. Tenant agrees to pay all charges including but not limited to rent, regular and extra cleaning charges, repairs, replacement, lost income, administrative fees, and legal charges incurred. Tenant agrees to obey all rules and policies.

 

MINIMUM AGE REQUIREMENT: Guests under the age of 25 must be accompanied by an adult of 25 years of age or older during the full duration of the reservation. Violators will be evicted and forfeit all rents and deposits paid.

 

OCCUPANCY: Maximum occupancy shall not exceed the number of people advertised for the unit. Small children are to be included in the total occupancy. Violation will result in eviction with the loss of security deposit and all rents paid.

 

PARKING: All units have only ONE parking space. Secondary vehicles or visitors are not guaranteed a parking space.

 

PETS: Renters are NOT allowed to have pets on the premises. Owner may have pets, and some owners may have pet-friendly units as noted in their unit description. If you rent a pet friendly unit and have an authorized pet that must be approved by management in advance of making your reservation, there may be an additional $10 per night charge.

 

PEST CONTROL: All units are treated monthly on the 1st Tuesday of the month. Contact office if you have questions.

 

PREPAYMENT: A payment of $300 is required at time of booking. This is separate and in addition to the $300 damage deposit also required at time of booking. Final payment is due two weeks prior to your arrival date. Monthly reservations require 50% of total reservation cost 60 days prior to your arrival date and the balance is due two weeks prior to your arrival date.

 

REFUNDS: There will be no discounts or early departure refunds due to or for mechanical, plumbing, or electrical failures or breakdowns to any item(s) in the unit or other areas of the common property for any cause. No refunds will be given for weather or condition of the property or for conditions beyond our control. Due to unexpected circumstances, if your unit is not available, we reserve the right to assign you another unit.

 

RESERVATION FEE: A 3% reservation fee is charged at time of booking. This taxable fee is calculated on the base rent.

 

RESTRICTIONS: See rules and policies of the association in the unit guest book and those posted on the property.

 

REPAIR REQUESTS: Please report any appliance or maintenance problems. Guest will be responsible for needless service calls. The service call charge will be deducted from deposit if it is determined service was not required.

 

RETURNED CHECKS: There is a $25 fee for returned checks and payment must be replaced with a credit card, cashier’s check or money order within 5 days.

 

SAFETY PRACTICES:

* All units are sprayed with virucide prior to check-in.

* Be aware the luggage and shopping carts are not sanitized between use by others.

* Common areas such as pool bathrooms and elevators are sanitized only once daily.

* Grill area is sanitized only once daily in the mornings. Grills are on gas timers. Do not force timer off. Turn off burners.

* Kitchen dishes, classes, utensils, and bakeware are only was in a non-commercial dishwasher and not fully sanitized

* Maintain safe practices such as frequent handwashing, using cloth face coverings, and staying home if you are sick.

* Pool furniture is not sanitized.

 

SMOKING: All units are non-smoking. If smoking is detected in the unit, you forfeit your entire damage deposit and you are liable for any cost related to fumigation and or other smoking related cleaning or repair needs.

 

TRAILERS, BOATS, AND OTHER VEHICLES: Trailers, boats, and other vehicles of any kind are subject to management approval in advance of making a reservation. Parking for approved trailers, boats, or other vehicles is not guaranteed.

 

VIOLATIONS: Any violation of the rules or policies is cause for immediate eviction and forfeiture of all rent and deposits.

 

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