RENTAL POLICIES

ARRIVAL & DEPARTURE TIME: Check-in: After 3:00 P.M. Check-out: 10:00A.M. Office hours are Monday through Saturday, 9:00 AM to 4:30 PM. If you plan to arrive later than 4:30, please notify us at 386-427-5031 to make the necessary arrangements to enter your unit if it is not equipped with keyless entry. The code to enter your unit will be provided in an email or text the morning of your arrival. Upon check-out please return keys to the mail slot on the office door. Tenant will be charged for an additional day if not checked out by 10:00 A.M. 

ADDITIONAL CLEANING CHARGES: The following additional charges may apply upon departure: Cost per load of laundry left beyond two is $10.00. Removal of trash from unit is $10.00. Dirty dishes that were not run through dishwasher is $10.00. Excessively dirty unit is $25.00. If we detect smoking in the unit, your deposit will be forfeited.

RESERVATION  FEE: A 3% fee is applied at time of booking for the administration of each reservation. This is calculated on the base rent and is taxable.

CANCELLATION / MODIFICATION:  Cancellations or modifications of reservations will result in forfeiture of the deposit if cancelled or modified within 60 days of arrival. The forfeiture of the deposit may be waived if the unit is re-rented at the same rate and terms of your original reservation. ALL cancellations are subject to a $25.00 administrative fee. Final payments on arrival are non-refundable. 

DEPOSIT FOR ALL RESERVATIONS: A separate $300 reservation deposit is required on all reservations. The deposit is not applied to rent and becomes a security deposit upon arrival. The deposit will be refunded in the form of a check mailed within 14 days of departure if there are no additional charges deducted. If damages or loss exceed your damage deposit, you will be liable for any charges in excess of your deposit. Returned check fee is $25.

DEPOSIT FOR MONTHLY RESERVATIONS: With all reservations 30 days or longer an advance payment of $300 for each week is required 60 days before arrival. You will be sent an email reminder with instructions. 

INDEMNIFICATION: Tenant shall indemnify and hold harmless management, agent, and owner from or against any and all liabilities, claims, expenses, fees, loss of use, and any actions of any kind arising out of tenants’ use and occupancy.  

INTERNET, CABLE and/or PHONE SERVICE: We do not provide internet support or guarantee service or speeds. Contact Spectrum at 855-222-0102 by calling from the unit phone. 

KEYS: All keys shall be returned to Hacienda del Sol II. There is a locksmith charge of $75 for each key not returned at time of departure. There is a charge of $50 to open a unit if tenant is locked out after business hours. If management is not available, tenant may contact a locksmith and will be responsible for all costs incurred. 

LIABILITY: Tenant accepts liability for their guests’ actions and all damages caused to the premises during their stay. Tenant agrees to pay all charges including but not limited to rent, regular and extra cleaning charges, repairs, replacement, lost income, administrative fees, and legal charges incurred. Tenant agrees to obey all rules and policies. 

MINIMUM AGE REQUIREMENT: Guests under the age of 21 must be accompanied by an adult of 21 years of age or older during the full duration of the reservation. Violators will be evicted and forfeit all rents and deposits paid.

OCCUPANCY: Maximum occupancy shall not exceed the number of people advertised for the unit. Small children are to be included in the total occupancy. Violation will result in eviction with the loss of security deposit and all rents paid.

RESTRICTIONS: See rules and policies of the association in the unit guest book. Units are non-smoking. No Pets, RV's or Travel trailers allowed. Pets: Pets are NOT permitted on the premises. Some owners may have pet-friendly units and this will be noted in their unit description. There is an additional charge of $10 per night for units that allow pets. Boats and other trailers are subject to approval by management in advance. Parking space is not guaranteed.

REFUNDS: There will be no discounts or early departure refunds due to or for mechanical, plumbing, or electrical failures or breakdowns to any item(s) in the unit or other areas of the common property for any cause. No refunds will be given for weather or condition of the property or for conditions beyond our control. Due to unexpected circumstances, if your unit is not available we reserve the right to assign you another unit without notice. 

REPAIR REQUESTS: Please report any appliance or maintenance problems within the unit. Guest will be responsible for needless service calls. The service call charge will be deducted from deposit. 

VIOLATIONS: Any violation of the rules or policies is cause for immediate eviction and forfeiture of all rents and deposits.

AGREEMENT: Payment of deposit and occupancy constitutes acceptance of these policies and all other terms and rules of the property.